Dunkin Donuts lost a sale from me.
I was trying to buy breakfast at their drive-thru. Their cashier kept asking for my order, and I kept saying, "I'm still deciding." After doing this three times, he said, "I can't hear you," at which point I chose to go to McDonald's instead.
It might not have been his fault, I hasten to say. For all I know, the drive-thru's microphone might not have been very good. I do know that the cashier at McDonald's had no problem hearing me when I chose to grab a sausage biscuit there instead.
Still, I was disappointed that this person kept asking me for my order. Usually, drive-thru cashiers will say something like "Please order when you're ready." That would have been a better thing to say.
Friday, March 27, 2009
Subscribe to:
Posts (Atom)