Saturday, December 13, 2008

Hailing a cab

I felt annoyed and then chagrined as I tried to hail a cab recently.

While on a business trip, I called this one cab to take me to the airport for my flight back home. The dispatcher said that it would take ten minutes. Well, 15 minutes elapsed, then 20. I called the dispatcher repeatedly, but got no reply. I have a feeling that he decided to take a break, and I was pretty annoyed.

I then saw a red cab park at a nearby coffeeshop, so I noted the telephone number on the cab and called it. Their dispatcher muddled around, talking to some co-workers and trying to figure out if they had any cabs in my area. As it turned out, the cab that I saw was available, so they told me that he'd be at my spot in 30 seconds.

Just then, I got a call from the driver from the original cab company that I called. He told me that he was right there, and that he could see me standing by this tree. At that point, I was tempted to blow him off; after all, he had kept me waiting for 25+ minutes, and I had just arranged for another ride. I decided to just take this opportunity though; after all, I needed the ride.

The driver fella turned out to be this very friendly guy from Yemen. He explained that he drove by my spot earlier, but was flagged down by this woman standing nearby. He naturally assumed that she was the one who called for the cab, which explained why he was so late.

So I went from being annoyed to chagrined. I also felt bad for that other cab company that I called. It was frustrating; I finally got ahold of a dispatcher and arranged for a ride, only to find out that it wasn't necessary anymore.