Now complaining about Chase Visa

Okay, I've bitched enough about AT&T DSL. I don't want to make a habit of complaining, but now I want to vent about Chase Visa.

I got a call from Chase Visa's fraud prevention department today, asking me to confirm a PayPal charge. I confirmed it, but the customer service rep then told me that one of my other charges (for $490.40) did not go through, and that I'd have to resubmit it. I said, "What?!?! I got a receipt for that amount. Are you sure that it was declined?"

She said, "Yes, it was. You have to resubmit it." I said, "Well, it was declined the first time around, but then I resubmitted the charge last night and it went through. As I said, I even got confirmation from PayPal. Can you make sure that it did go through?" She said, "No, it did not. You'll have to resubmit it."

At that point, I felt like cancelling this credit card; after all, they had given me a lot of similar problems in times past. And of course, I wasn't about to resubmit a charge of nearly $500 without making absolutely certain that it was necessary. This customer service rep wasn't communicating very well, so in a pique of frustration, I hung up.

I decided to call back though, just to confirm that my $490.40 charge did indeed go through. I spoke to another rep, who said, "Oh yes, it must have gone through. It'll just take 24 hours before this charge is reflected in our system."

Argh.