My DSL connection

I am deeply annoyed.

A few days ago, my DSL connection degraded into a slow trickle. It was worse than dial-up... many times worse. Argh.

I called tech support, but they couldn't really help. After trying a few unhelpful tests (tests which I could pretty much tell were shots in the dark), they agreed to send a technician over in three days. (I was going to be out of town for two days; hence the delay.) Unfortunately, this required that I leave work early and wait for the guy.

Well, after waiting for over an hour, I called and asked where he was. The customer support rep didn't know, but he did ask me to wait longer. Argh.

A few minutes later, I got a call, stating that the problem was traced to some circuits outside my home. I was informed that they would not be sending a technician over after all.

Grumble. They couldn't have figured that out sooner? After all, it had been three day since I reported the problem. You'd think that they would have made the logical connection by then.

Now, I won't be hasty to judge. I don't know the whole situation after all. Still, it was bloody annoying.