Lousy customer service

I once ordered a pizza from this pizza joint, requesting light cheese (half as much cheese as usual). The cashier told me that it would be ready within 20 minutes, but 20 minutes later, they had not even put it into the oven yet. And when it was finally ready, the cashier tells me, "Okay, here is your pizza with EXTRA cheese. That'll be..."

I said, "Wait a minute. I asked for LESS cheese, not extra cheese. You're giving me the exact opposite of what I asked for."

"Well, will you pay for it anyway?" he asked. "We won't charge you anything extra."

I complained rather irately to the manager.