I am so sick of AT&T DSL

I am so sick of AT&T’s DSL service.

First, my home network connection keeps dropping out, often at odd hours of the night. I’ve called to report this problem, but it typically disappears by the time I get ahold of a tech support rep. Argh. They say that they can’t do anything when the problem isn’t manifesting itself, which is very frustrating indeed.

Second, whenever I do call to report a problem, they keep asking me for the model of my DSL modem. Um, hello? You folks should have that information on file, people; after all, you supplied the DSL modem. In fact, I pointed that out to one rep, and he said, “Well, I could look that information up, but it would take a couple of minutes.” This is preposterous. Obviously, whatever database they’re using is very poorly designed.

Third, when the problem would not resolve itself, they’d say that I need to let a technician into my house in order to fix the problem. This happened twice over the course of just a few months. On both occasions, I was forced to take time off from work, only to find out that there had been widespread complaints from other customers as well, indicating a problem outside my home. You’d think that they’d figure this out before telling me that I need to be home and let their technician in.

This time, I refused. I said, “Look, each time a problem like this occurs, I go through the same old rigmarole. I can’t afford to keep taking time off from work, and if past reports are any indication, it looks like the problem is something outside my home. Can’t you please check that first?” The customer service rep acquiesed – rightfully so, after all, this just makes sense.

I’m seriously thinking about looking for another ISP. This is very frustrating indeed.

Is it arrogant to claim to know the truth?

I had a very frustrating conversation with some dude recently. He kept saying that it's very arrogant for anyone to believe that they know the truth on some matter.

So I asked him, "Really? Do you believe that's true? If so, wouldn't that make you arrogant?"

And yet he kept insisting that he was right. Good grief.

That reminded me of another conversation I had with this other fella once. We were having a discussion on some religious matter, and he said, "Your problem is that you think you're right!"

Um, hello? Of course I think I'm right. Don't we all think that we're right? Only a fool argues for a position that he doesn't truly believe.

Heck, this fella thought he was right in saying that it's wrong to think you're right. Such words may sound profound, but they are profoundly misleading.

Citing articles

Okay, this guy doesn't know how to cite articles. It's not immediately obvious, but in at least some of his postings, he starts with a few sentences, and then appends an entire article that has been cut and pasted from another source. Nothing wrong with cutting and pasting an article, provided that permission is given and the proper attributations are included. Still, a good writer should make it clear that he is citing someone else's work, and should clearly delineate his own writings from the quoted section.

AAA

I'm so glad that I renewed my AAA membership. It was going to expire on June 30th, but I decided to renew. I don't regret it. It doesn't cost a whole lot, and it certainly makes life easier when dealing with annoyances such as flat tires and mechanical breakdowns. (I haven't encountered a mechanical breakdown yet, partly because I do take care of my tires. Still, it's nice to know that they'll be there.)

My only gripe is that it sometimes takes an awfully long time for somebody to respond. Darn it. Darn it. Darn it.

Education

I think that this article is worth heeding -- not just with respect to engineering, but in a great many other intellectual disciplines as well. If you want to develop mad skills in science, engineering, or computer programming, it helps to have a broad grasp of a great many other disciplines. It certainly helps when it comes to be inventive, as it allows for cross-pollination of ideas.

Ditto in the business world. Business ideas can be conceived through a grasp of sciencelliterature, or philosophy, and these skills can also help in the marketing field as well.

I'd say more about that, but I can't really spare the time right now. Hmmm.... Maybe one should write an article on this topic.

Flat tire

I'm upset. I'm upset because I have a flat tire, the second one this year. I also didn't notice the flat right away, so I drove on it and surely wound up shredding the tire.

I'm waiting for AAA to come change the tire for me. I could do it myself, but I have other things I'd rather do, and besides, it's hot out there. I'm paying for the AAA service after all, so I may as well use it.

I have to wait an your for the guy to come by. On the other hand though, he can change the tire more quickly that I would, and I can use this time to get stuff done.

But rats, rats, rats, rats, rats.

Frustrated with AT&T DSL

I am really frustrated with AT&T DSL.

First, whenever my DSL connection slows to a painful trickle, they try to diagnose hte problem remotely, then declare that they have to come into my house to complete the diagnosis. And each time, without even stepping through my door, they discover that the problem is something outside my home. Each time, the problem coincided with issues that other customers were having. Like they couldn't have figured that out beforehand?

Second, there are times when my network connection drops out for about 15 minutes or so. This gets to be truly aggravating. They can't figure out what's causing this problem though, probably because they don't have the right logging systems. They say that I need to call when the problem is actually occurring, BEFORE it gets resolved. Ugh.

And finally, late last night, when my network connection did drop out, I called them immediately and got no reply. They were out. DRAT!

Tipping annoyances

There's this one group of people that I used to have lunch with on almost a weekly basis. One of these guys was a bit of a social misfit and a control freak. For example, after eating, he would compute everybody's 15% tip down to the last penny and insist that we pay that amount.

The rest of us thought this was inconvenient and annoying. One of us said, "Look, do we have to do this every stinkin' time? The tip doesn't have to be exact. Besides, some of us will pay more, and some will pay less. We'll all pay whatever we think is right."

"But 15% is the standard. It's the correct tip to pay."

"No, it's not." we replied. "You might want to pay more for good service or less for lousy service. And maybe some of us are a bit strapped for cash and can't tip as much as we'd like to. Either way, it should be an individual decision."

"No," he said. "We have to do this the right way."


This same bozo would also complain if anybody left pennies as part of their tip. I remember the ruckus he raised one day. Another person replied, "So, what's wrong with that? It's legal tender. There's no rule that says you shouldn't use pennies to pay your tip. Besides, they can always get the pennies changed for larger coins if they need to."


This guy was a character, to say the least.

Comic book comments

Comments on some recently released comic books:

Avengers/Invaders #3: Boy, Ross and Krueger are really playing Bucky up as some sort of bad*ss, aren't they? I love it, but I do think that the way he managed to get a vital access code out of some highly trained SHIELD agents was a bit implausible. (And under 23 seconds? Puh-leez.)

JSA Classified #39: Does Mike W. Barr even know what "rope-a-dope" means? It's NOT a good strategy to use against multiple opponents! Sheesh.

Quadruple-cytokine ELISPOT assays?

So they've got quadruple-cytokine ELISPOT assays now? I never heard of such a thing. Double-cytokine assays are well known, though not exceedingly common. But a quadruple-color ELISPOT assay? Analyzing those things must be a real challenge, especially when it comes to disambiguating the mixed-color spots.

Things I'm enjoying

A few things that I've been enjoying:

• The Straight No Chaser 1998 concert DVD. I especially liked their showstopping comedic rendition of "The 12 Days of Christmas."
  
• The Discovery Channel's "Boom De Yada" promo. Now that's a catchy tune.
  
• Disney's Enchanted. Great movie.
  
• Pixar movies.
  
• Heavy cardio workouts
  
• Weight training
  

Wall-E

If you haven't watched Pixar's Wall-E yet, go out and watch it right now! This movie was absolutely amazing! It was incredible to see how much emotion they could squeeze out of two robots with minimal vocabularies and scarcely any physical features.

Just consider all the different ways that Eve said "Wall-E!" and you'll see what I mean.

Biogeochemistry?

I just learned a new word today: biogeochemistry. According to Wikipedia, it is a scientific study that covers the chemical, physical, geological, and biological processes and reactions that govern the composition of the natural environment. It also includes the cycles of matter and energy that transport the Earth's chemical components in time and space.

That's a new one for me.

Incompetent C++ programmers

I love C++. I love the power that it provides. Unfortunately, it seems that good C++ programmers are really hard to find.

I'm sick and tired of programmers who think that using 'get' and 'set' functions makes their designs object-oriented, for example. Heck, it doesn't even make for proper information hiding!

I remember a grad student who tried to use the Visual C++ AppWizard, just so that he could claim to be a C++ programmer. What a ripoff. Sadly, that's how a lot of people market themselves as C++ programmers.

The Apprentice

Season One of Donald Trump's The Apprentice was released on DVD shortly after the season ended. The show was a smash hit, after all. Amazingly though, the powers that be decided not to release the subsequent seasons.

Why? Why the heck? Why? Darn it.

I'd love to be able to analyze these episodes. A lot of these episodes do offer helpful business insights, especially in the first few seasons. Subsequent seasons became more comical, though.

I want a vacation

I want to take a nice, long vacation. I want to work on some technical projects, and I also want to spend a few hours each day in intensive cardio work. I'd love that.

I'd also love to catch up on my readings. For example, I'd love to read a bunch of books on marketing techniques, philosophy, physics, chemistry, and history. I'd also love to read some poetry and plain old fiction.

And dang it, my driveway and yard need work. Dang it.

Legal advice on immigration

On more than one occasion, this certain young lady has asked me to analyze her immigration proceedings and explain what she should expect. Several times now, in fact. While I was willing to help -- up to a point, that is -- I did strongly advise her that she needs to read up on immigration law if she wants to avoid difficulties.

"Oh, but I don't want to have to do that!" she said.

"Well, if you want to avoid problems with your immigration proceedings, you're going to have to read up on the matter. You need to knwo what to expect, and you can't expect your attorney to do everything."

On the one hand, I understand that she wants to avoid the effort required. On the other hand, it seems to me that if your entire future is riding on such matters, you SHOULD do your very best to educate yourself. That's just common sense.

Trying to keep cool

Keep my head cool, that is. I'm under a lot of stress.

I find myself getting really frustrated with equipment around the house, for example. I got really infuriated at this shoddy piece of wiring used in my satellite dish service, for example. After tugging and tugging on the thing, I got really upset and pretty much blew up for a while.

Now I'm trying to calm down. Getting upset often leads to medical problems down the road, after all.

I remember getting infuriated a few day ago when a car cut in front of me on the highway during a pouring storm. I had to press on my brakes to avoid hitting him, and I started to skid a bit. I pretty much leaned on my horn to let him know that he had done something really dumb and placed me in danger.

It took me a while to calm down after that.

Love the new Discover promo

I just love the new Discover Channel promo -- the one that goes "Boom de yada, boom de yada."

I want to make up my own lyrics to this song.

"If you don't like this tune,
Then something's wrong with you.
You have no freakin' clue.
You must be dead inside.
Boom de yada. Boom de yada. Boom de yada. Boom de yada."

I'm exhausted

I'm exhausted. I'm beat. I'm really, really tired, and I'm not getting enough sleep. In part, it's because I have so much work to do AND I'm also trying to squeeze in extra exercise so that I can slim down for a change. It's tough.

If I were more attractive, then I might not be as concerned. One has to work with the hand that one is dealt, though. One has to do one's best.