I had to stay home for a while instead of going to work. I've been having trouble with my AT&T DSL line, and their tech support staff said that they must send someone into my home in order to fix the problem.
I tell you, those people can be very aggravating. I complained about this problem last week, and back then, they also said that they needed to send someone into my home. I pointed out that for the past several times this has happened, the problem has always been with the junction box across the street. Perhaps they should check that out first?
So they did, and then they left me a phone message stating that the problem was fixed. Well, it wasn't. I got on the line with them again, and they kept insisting that someone needs to enter my home. I said, "That would be problematic for me. Should I try replacing my router first?" They said, "Sure. Try that."
(I have more to say about that later. Suffice to say that these people don't know their stuff.)
Early the very next morning, I received a phone call, asking me to get in touch with AT&T immediately. When I called them, they said, "Oh, we just wanted to see how things turned out." That's what they considered to be urgent? Good grief, they didn't even give me time to go buy a router. Sheesh!
Anyway, to cut a long story short, we determined that the problem is indeed with the junction box across the street -- again. Mind you, I had to coach the technician in order for us to arrive at this conclusion. He was all too quick to say that the problem was with my desktop computer. If I hadn't pointed out that my laptop wasn't getting Internet access either, I'm sure that he would have stuck with that conclusion.
AT&T, you stink.
Tuesday, February 17, 2009
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