So I got a call from AT&T, telling me that my DSL problem had been diagnosed and resolved. Sure enough, I found that my Internet access had been restored.
About two minutes later, I got another call, following up on my service ticket. The call said (and I'm paraphrasing here), "An AT&T technician needs to speak to you right away regarding your problem report. Please call us at..." I'm thinking, "What the hell...?"
I called, and the CSR on the other end of the line said, "But the problem report has been closed out! Has something else gone wrong?" I said, "I don't know. All I know is that I was asked to call this number."
What. The. Heck?
Tuesday, July 15, 2008
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