When HP fails to fix a laptop properly

This excerpt is from a letter that I once wrote, complaining about my HP laptop that required multiple repairs.

The fellow that I spoke to on HP’s tech support line instructed me to include a note with this computer, explaining what’s wrong with my computer. I explained the nature of this problem on the telephone, but just to be thorough:


• The computer does not power on. It is simply dead. Nothing I do causes it to turn on.

• This is the fourth time that this problem has occurred within the past year. The first time it happened, I took it back to CompUSA and the problem mysteriously disappeared. The second time, it took about two weeks to fix it. The third time around, it tooks 2½ months to effect repairs.

I am very deeply concerned about this situation. In effect, I have only been able to use it for about 75% of the past year, due to all the problems this thing has given me. Please, please get it back to me soon. This item cost me a huge amount of money, and if this continues to be a problem, then I will have to look to other companies for my future needs.